Cancellation of charges

What is a cancelled charge?

There may be times when you wish to remove a charge from a customer, but you want to keep the charge in the customer's charges listings in the name of an audit trail.

This is the function of a cancelled charge.

In this regard, a cancelled charge will also no longer appear in future billing runs.

Cancelled charges appear in charge listings with a "Cancelled" label next to them, so they can be easily distinguished.

How do I cancel a charge?

Head to the Charges screen for the respective customer by heading to: Customers > Selecting a customer > Charges

Each line item now has a Cancel option on the right. Click this and a modal will pop-up to confirm if you wish to cancel the charge, clicking Yes, cancel will flag the charge as cancelled.

Can a cancelled charge be reactivated?

Yes it can, on the Charges listings screen for a customer, any Cancelled charge line item will have a Reactivate option on the right. Click this and a modal will pop-up to confirm if you wish to reactivate the charge, clicking Yes, reactivate will set the line item back to being a billable charge.

A cancelled charge will pick up from where it left off.

For example, if you cancelled a charge before a monthly January billing run, reactivating it and including old charges in the February billing run will also include the charge's January charge.