Tracking and collection of payments

First, navigate to the Payments screen, by clicking on the Payments menu item in the left-hand main navigation.

The Payments screen gives you an overview of all the payments that have either occured or are queued up on your Billingbooth account.

Field	Description
Created	The date the charge was created.
Charge Date	The date the charge is due to be taken.
Customer	The customer the charge will be taken from.
Amount	The amount to be charged.
Source	The source of the payment, which will either be Billingbooth or taken manually.
Provider	The provider of the charge (for example, GoCardless)
Status	Pending Submission - The payment has been created and is awaiting submission to the banking system, which will occur when it's due to be charged. Submitted - The payment has been submitted to the banking system and can no longer be cancelled. Confirmed - The payment has been collected from your customer's account. GoCardless will now arrange for it to be paid to your registed account as long as your bank account has been fully verified. Paid Out - GoCardless has paid out the payment to your registered account. Typically this is done during the morning and will arrive into your account in the afternoon. Cancelled - The payment was cancelled before the charge date. Pending Customer Approval - The customer requires more than one person to authorise Direct Debits and this is what's being awaited. Alternatively, they're set up with a restricted mandate and haven't yet approved the payment. Customer Approval Denied - The customer has denied the approval of the Direct Debit. Failed - The payment was not successfully collected from the customer's bank account. The reason for this failure will be listed on your GoCardless dashboard. You're able to manually retry a failed payment up to three times. In situations where the mandate is invalid, Billingbooth will record a failed payment attempt, but this payment won't be listed in GoCardless due to rejection. Charged Back - The payment was returned to the customer's bank account in accordance with Direct Debit rules. This is actioned by the customer's bank at the request of the customer.
Actions	View Details - View the details of the charge, including the invoice the payment is linked to and the ability to see the payment on your payment provider's platform. Cancel - If the Status is Pending Submission this action will appear and allows you to cancel the charge from being applied.